Problems we were hired to make disappear.

Each one starts with a problem a team was living with, and ends with what changed. Short reads, written by the person who built them.

A sales-led services company

One agent makes the calls. The team only talks to buyers.

The problem100 calls to find 10 to 20 real conversations.

What the agent doesCallsQualifiesHands overCalls back later

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What they got

Monthly calling cost: ₹50,000₹10,000
Calls made every month: 500 to 800
Qualified leads handed over a month: 120 to 200

Calling costs down from about ₹50,000 to ₹10,000 a month
120 to 200 qualified leads a month handed to the sales team, with a summary of each call

An architecture and design firm

Proposals that took a day now take minutes.

The problemEvery proposal took a senior person most of a day.

What the agent doesReads the briefDraftsPricesFormats

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What they got

Time to prepare a proposal: 8 to 10 hoursA few minutes
Turnaround to the client: 4 to 5 days2 to 3 days
Proposals a month: 8 to 10

Proposal prep down from 8 to 10 hours to a few minutes
Clients get a proposal in 2 to 3 days instead of 4 to 5

A hiring team running high-volume roles

Interviews taken and scored, before HR logs in.

The problemTen interviews ate ten hours of HR’s week.

What the agent doesWrites questionsInterviewsProctorsScores

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What they got

Time to shortlist: 2 weeks3 days
Candidates interviewed a week: 80 to 100
HR time per 10 interviews: 10 hoursReviewing reports

Shortlists in 3 days instead of 2 weeks
80 to 100 candidates interviewed a week without adding HR hours

A hiring team filling multiple roles

250 CVs per role. Interview the right 25.

The problem250 CVs a role, and 100+ interviews to fill 10 seats.

What the agent doesReads every CVChecks LinkedInRanks

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What they got

Interviews to fill 10 seats: 100 to 15020 to 25
Screening a role: 7 to 10 daysMinutes
CVs scored per role: About 250

10 seats filled with 20 to 25 interviews instead of 100 to 150
Screening that took 7 to 10 days now takes minutes

A B2B manufacturer

A website chat that answers at 11pm and books the meeting.

The problemQuestions came in on Sunday night. Answers went out on Monday.

What the agent doesAnswersSends quotesBooks meetingsScores leads

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What they got

When visitors get answers: Mon to Fri, 9 to 6Any time, instantly
Sales time on cold leads: 50 to 60% less
Every lead scored on: 10 to 12 signals

Every visitor gets an answer instantly, including Sunday evenings and late nights
50 to 60% less sales time spent on cold leads

A B2B field sales team

Snap the visiting card. The CRM, research and follow-up are done.

The problemAbout 1 in 10 visiting cards ended up wrong or missing.

What the agent doesReads cardsFills the CRMResearchesFollows up

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What they got

Cards with errors: About 1 in 10Near zero
Cards handled a month: 150 to 200+
Warm follow-up email: Whenever someone got to itSame day, automatic

Card errors down from about 1 in 10 to almost none
150 to 200+ cards a month handled without anyone typing

A B2B business with steady inbound leads

Know who's on the other side before you call.

The problemA name, a number, an email, and no idea who is behind them.

What the agent doesFindsProfilesScores the fit

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What they got

Knowing who the lead is: GuessworkFull profile
Deciding who to call first: Gut feelFit score with reasons
Leads profiled a month: 80 to 100

Every lead arrives with a profile instead of just a name
Sales starts with the best-fit leads, not the most recent ones

An insurance recruitment client

The recruiter that calls all night, in Gujarati.

The problemThe same first-round questions on every call, in Gujarati.

What the agent doesCallsScreens in GujaratiShortlists

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What they got

Language: Gujarati
When calls happen: Office hoursEvenings too
When a recruiter joins: Only after a candidate qualifies

Recruiters start with a shortlist instead of a call list
Candidates are reached in the evening, in their own language

Our own founder, running several client projects at once

From pen and paper to a day that plans itself.

The problemA day run from pen and paper, with tasks scattered across a notebook, email and memory.

What the agent doesRemembersPlansRemindsMeasures

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What they got

Rewriting unfinished tasks: Every morningNever
Checking what's pending: Only at the deskAnywhere
Weekly review: NoneEvery Sunday
Built in: 2 weeks

Nothing is rewritten: unfinished work carries itself forward
Pending work is on the phone, so free time at home gets used

Got a problem that eats your team's week? It could be the next story on this page.

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